Our Shipping Policy

Our standard shipping fee is based on your order total and covers the processing, handling, packing and curbside delivery of your order. An In-Home Delivery & Assembly surcharge may apply to fragile and/or oversized items. Shipping fees are non-refundable.

Please call customer service at 888-908-2925 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry.

In-Home Delivery & Assembly

Some of our products are oversized, heavy, fragile or one of a kind and may require an additional surcharge in order to receive the best possible delivery experience. In-Home Delivery & Assembly is also available to add on to an order for select items where an upgraded delivery experience is recommended.

If In-Home Delivery & Assembly is selected at checkout (or otherwise requested), you will be charged an additional shipping fee based on your order total.

When your In-Home Delivery order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. In-Home Delivery & Assembly can be scheduled Monday through Friday, 8 A.M. to 5 P.M.

As part of our In-Home Delivery & Assembly Service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, dispose of the packaging materials, and provide up to 30 minute furniture assembly. This service is unable to provide construction, move existing furniture, or make any modifications to your home.

Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a 20% restocking fee will be deducted from your refund.

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Estimated Shipping Times

Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you may easily track your order. The estimated shipping times below represent the approximate amount of time your order will be in transit once your order has left the factory:

• Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
• Orders sent via a In-Home Special Care Delivery Service are delivered on average 4-6 weeks after the order leaves the factory.

NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do not include production time for out of stock or made to order items. When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our In-Home Special Care Delivery Service, you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.

Expedited Shipping

Expedited shipping is available on select items for an additional cost. Please email us at cs@kathykuohome.com to inquire about expediting your order.

International Shipping

At this time, Kathy Kuo Home does not offer international shipping through our online checkout. However, we are happy to accommodate international customers through our Service Team, who can provide custom international shipping quotes.

If you are interested in receiving an international shipping quote, please email our team at cs@kathykuohome.com with the following information:

• SKU / Item Number
• Quantity
• Full Shipping Address (including country and postal code)

We will review your request and provide a customized shipping quote within 2 business days, along with next steps for placing your order.